1.)
Here's how easy it is to place your order
online with us... This is our simple online ordering process...
1. Add your Product Selections to the shopping cart using the items Add to cart link .
2. Click the appropriate Checkout button once all of your selections are made.
3. Complete the 2 part order form and submit it.
4. Once submitted, our system will send you an automated verification email!
5. Click the link provided in the verification email.
6. You will then see a Success page appear in your web browser. That's it, you order is placed!
WHAT HAPPENS NEXT?
*If your order does not require any special handling such as engraving, your order will ship as indicated.
Most orders are completed within 3 to 4 business days from the time we receive an order. (Large orders may require additional lead time of as much as 15 days to get supplies in stock.)
Orders with engraving...
*If you are having an image engraved, you can upload your image to us here -
Send Image For Engraving.
*For engraving orders, we will generate a proof of your engraving layout and email to you once it is
ready. This is usually completed within 24 hours during the business week.
*When you receive your Proof Confirmation email, review it carefully and then
follow the instructions provided and make you order approval selection.
*Once we have received your proof approval, we will complete and ship your order as indicated.
*Engraving orders are not charged until we get your final order approval first!
*Engraving orders are only scheduled when proof approval is received.
2.) How do I use this website? Navigating this website is very easy! You can use the menu on the left side of each page to locate all of the information and products that we have available. Simply click the link or picture that associates to the item that you are
interested in. If it says "Click picture for more details"
above the product picture, you can click the image to take you to another page for more details. All prices are post on the product pages and can be found right next to the Add to cart link. When you click the Add to cart link for your selection, you will then be directed to the shopping cart page. Here you can see all of your cart selections totals along with the shipping options and cost. For further information on how to check out, refer to number one at the top of this page. [Back to top]
3.) What is your return policy? Please note that we offer a number of different products
and services on this site which have different warranty and handling policies. Refer to our
warranty and return policy details via our Policy and Services information page. [Back to top]
4.) How do I make a change to an order I have just placed? Once you have completed the full order process there
a couple of options if you determine there was a mistake or simply need to change something.
The most prefered method is by accessing your order information using the email link provided
when you placed your order. At the bottom of your order details page is the Message Board
where you can submit the changes you would like to make. Note that we will may make genral corrections
to an address or product selections. We will NOT change email addresses or billing information -
that will require a new order to be placed. If you have lost the order email that we sent you,
you may contact us using our main Site Contact message form. Any changes must be submit as quickly as possible. If your order has already been processed - no changes can be made. [Back to top]
6.) Can I call my order in over the phone instead of doing it online?
This site is an online service only. Sorry, we do not provide staff to handle phone orders. From our own experience, it simply takes too long to dictate and process order details over the phone. Fact is, you can place a complete order online in less than half the time it would take us to do it over the phone.
Many orders require information that cannot be provided over the phone. If you
have any questions, we are happy to speak with you. [Back to top]
7.) I tried to place my order using the shopping cart and had a problem...? On a rare occasion someone may have a problem placing an order using our automated shopping cart system. Our shopping cart requires Active Scripting / Java Script to be enabled! If you do not have Java Script enabled, you will not be able to use our automated shopping cart.
It may be possible that you have another (unknown) setting or program on your system that is preventing you from being able to utilize this shopping cart.
Our shopping cart has been fully tested and verified to work with current versions of Internet Explorer, Mozzila Firefox, Safari & Netscape. Test are done using default settings
just as the browsers are installed. Though we have thoroughly tested our site
with all of the major browsers, we understand that glitches beyond our control
will occur. In the event that you could not complete your order using our cart
system, we suggest that you do one of the following: Check your system to
determine whether Java Script enabled for the browser, try again in about an
hour as some issues may simple be an issue with the internet itself or try using
another computer.
Additionally, if you did NOT complete the order form due to a problem with our shopping cart system, we would greatly appreciate it if you would take a moment to Contact Us Here and tell us what happened. [Back to top]
9.) Will you send my order information to a different email address? We use an automated system to help us process orders. When you place an order, the email address that you provide is "locked in" with our system as the identifier or signature for your order. As a security procedure we do not change email addresses on orders received nor will we send to multiple email addresses. [Back to top]Engraving Questions...10.) What is an Order Confirmation and Proof? An "Order Confirmation" is basically a review of
the order that you submit and includes your complete order total including
shipping charges, stock availability and your estimated shipping time. For
engraving orders, a "Proof" is a scaled, black and white image of the engraving
layout as per the engraving instructions that we receive with the order. A proof
provides you with the ability to review and verify that your layout is
correct... before it is processed. ALL orders, with or without engraving, requires
an Order Confirmation /Proof approval before an order can be processed. This
procedure protects us and you the customer and it is therefore required for all
orders without exception. Order approvals must be done via email notifications and must
be received using the same email address as the one used at the time of order. [Back to top]
12.) How long will it take to get my order with engraving? Once you place your order, we will process and email you
an Proof Confirmation usually within 24 hrs (Monday thru Friday). Once you have reviewed your
proof confirmation you can approve it by clicking on the Approval button or you
may send a request for changes by using the message link found at the bottom of
the proof confirmation page. Once we have received your proof approval, we will schedule your order into production which is usually completed within 3 to 4
business days (Monday thru Friday).
Time for shipping depends on the shipping option that you select. USPS Priority is normally 2-3 days and USPS Express is a one day service to most areas in the USA.
The average order and proof confirmation process takes about 2-3 days.
Allowing 3 - 4 days for scheduling and order processing (from the time we get your
proof confirmation).
And if your shipping via US Priory, that will be 2 - 3 days delivery in
continental US..
This is an average of 7 - 10 business days from the day you place your order to the time you receive it.
Our goal is to provide the quickest service possible! Large orders will obviously take longer
to acquire the product and will require additional lead time. For more details on our engraving services, please view our Engraving Services Information.
We do not have same day processing. Rush orders will require an expedite fee
though our scheduling often restricts this capability. Selecting the Express
shipping option does not imply your order will be expedited quicker but it will
provide faster shipping once the order is processed. [Back to top]
13.) How do I send in my image for engraving? / Can I email my image to you? There are a number of links on this site provided for you to
upload your image to us. You can see the "Send Image for Engraving" link in the left hand menu to access our image upload form.
Our online upload utility is the only method available for sending images to us.
Sorry, we do not have a public email address for sending images. Our online
upload form provides all of the necessary information and can even generate a
basic evaluation of digital photos. Simply follow the instructions on the upload form. Click here
to go to the upload image page. [Back to top]
17.) How can I tell what can be engraved on a product?
We specialize in personalized engraving. All products that are designated as engravable such as plaques for example will
tell you at the bottom of the product page
what can be engraved on the product(s) on that page. Look for the, "Laser Engraving Capabilities...
" section. It provides a YES or NO designation for three different groups
of what may possibly be engraved. These are:
1) Black & white, 2 color logos and line art images.
2) Text - Plain and artistic text
3) Photos, grayscale or multi color images.
NOTE: Products that are NOT engravable will NOT have a Laser Engraving Capabilities section at the bottom of the page. Only items designated as
engravable will or can be engraved. [Back to top]
18.) Will you engrave any of the products that are not posted as engravable? Items that are not offered with engraving can not be engraved for various reasons. Most of the items that are not offered with engraving available simply do not engrave well or consistently. If an item is not posted with engraving available, no engraving is available. [Back to top]
19.) Can you provide suggestions for text or layout design for my engravable selection?
We really depend on our customers providing us the exact text, images and details for their engraving. There are simply too many possibilities for us to attempt creating layouts on our own for customers. It is kind of like looking through a 100 birthday cards till you finally find the one that comes closest to what you really want. Our job is to take the information that you provided and create an engraving layout from that for you. [Back to top]
20.) Can you engrave an item that I can send to you?
Sorry but we are currently NOT accepting client supplied items for engraving. We are only engraving items that we stock. Please do not request for engraving on any items that are not posted as engravable. [Back to top]
21.) What kind of materials can you engrave? We commonly engrave Alder, Cherry and Walnut woods. We also can engrave on glass, stone, marble, leather, coated metals, anodized aluminums and some acrylics. Our lasers can NOT etch into the surface of aluminum or any other type of metal and therefore we can not engrave any bare metals. We also do not engrave electronics such as iPods, laptops or cell phones. [Back to top]
22.) Can you do a test engraving to see if my image will engrave good? Yes. Due to the processing time and engraving time involved, we do charge for each test engraving. To have us test an image for engraving you will need to send us your image for engraving. Then you can click this link Add test engraving to cart (click this link to see current charges) and complete the order form. Shipping cost is automatically added by the cart system but only applies if test sample is shipped. Actual cost will be adjusted according to actual item weight. You can upload an image using this link. Send Image For Engraving [Back to top]
25.) How long will it take to get my order? Once you have completed the full order process as stated
in No. 1 above, your order will be scheduled and processed within 3 to 4 business days (Monday thru Friday).
Time for shipping depends on the shipping option selected. USPS Priority is normally 2-3 days and USPS Express is a one day service to most areas in the USA.
This is an average of 5 - 7 business days from the day you place your order to the time you receive it.
Our goal is to provide the quickest service
possible! Large orders that exceeds normal stock will obviously take longer to
acquire the product and will require additional lead time.
We do not have same day processing. Rush orders will require an expedite fee
though our scheduling often restricts this capability. Selecting the Express
shipping option does not imply your order will be expedited quicker but it will
provide faster shipping once the order is processed. [Back to top]
28.) How much will it cost to ship outside of the USA? All orders from outside of the Continental USA will require the shipping cost to be
calculated after the order is place. Once the actual totals are determined, we will send an email notification for
customer approval of totals before processing the order. [Back to top]
General Questions...29.) Do you offer custom woodworking services? Sorry, we do not offer any custom wood working services for any small quantity.
Quagmire Puzzle Boxes (Randal Gatewood) is dedicated to producing only his own unique puzzle box designs.
His puzzle boxes and secret boxes take many hours to design and prototype. Modifying or resizing these boxes would also take many
additional hours and in most cases would require building all new jigs. These puzzle boxes are very mechanical in nature. If you
are serious about wanting a custom size puzzle boxes made or other custom item, we would require a
minimum order of 200 units. Only serious inquiries will be accepted. We will NOT
make one prototype at cost. We would require a minimum 50% deposit on the full batch plus prototyping and materials cost
before any work would begin. Balance paid upon completions before shipping. Other requirements apply.
We also do not have references for any other craftsman that does small quantity custom work.
[Back to top]
30.) Can you make a custom size puzzle box or other product that you offer?
We offer a lot of other selections on this site that are NOT made by us and are ONLY offered as posted. If you are wanting a custom puzzle box of one of our own designs or other box built to your specifications, read number 24 above.
We also do not manufacture the plaques and many other products that we sell and therefore the only sizes available are what we have posted on this site. [Back to top]
31.) How can I find out when you have a new QPB puzzle box release? We do have a news letter that we send out when we have a new release or special offer on our own handcrafted puzzle boxes. Click here to be added to our News Letter mailing list.
The news letter is sent via your email address. News letters are only sent when we have new information to share so you don't have to worry about being getting lots of emails from us. Additionally, we do NOT share or sell your information. Your email address is kept strictly confidential. [Back to top]
32.) How is my privacy protected? We do NOT sell or trade any customers information - ever! We greatly respect your privacy. We use SSL encryption for sending order information. Your critical data is sent only one time via SSL encryption to an off line POS database for order processing. Please click here QPBLS Policyfor further details. [Back to top]
Wooden Secret Boxes
Wooden Puzzle Boxes
More Secret Boxes
Keepsake Boxes
Wooden Card Boxes
Discounted Items
Black Marble Selections
Crystal Paperweights
Plaque Selections
Prestige Awards
Add to cart
