1.)
Here's how easy it is to place your order
online with us... even personalized engraving orders are a
breeze!!! This is our simple online ordering process...
1. Add your Product Selections to the shopping cart using the items Add to cart link .
2. Click the appropriate Checkout button once all of your selections are made.
3. Complete the 2 part order form and submit.
4. Once submitted, our system will send you an automated verification email!
5. Click the link provided in the email.
6. You will then see a Success page appear in your web browser! That's it, you order is placed!
(Optional) If you are having an image engraved, you can upload your image to us using the "Send Image For Engraving" link found in the left menu bar.
WHAT HAPPENS NEXT?
*If your order does not require any special handling such as engraving, your order will ship as indicated.
*For engraving orders, we will generate a proof of your engraving layout and email you once it is ready.
This is usually completed within 24 hours during the work week.
(If we have any questions regarding your order, we may need to email you first.)
*When you receive your Confirmation email, review it carefully and then
follow the instructions provided and make you order approval selection.
*Once we have received your order approval, we will complete and ship your order as indicated on your order status page.
Most orders are completed within 3 to 4 working days from the time we receive your approval. (Large orders may require additional lead time of as much as 15 days to get supplies in stock.)
Engraving orders are not charged until we get your final order approval first! Orders are scheduled when proof approval is received.
2.) How do I use this website? Navigating this website is very easy! You can use the menu on the left side of each page to locate all of the information and products that we have available. Simply click the link or picture that associates to the item that you are
interested in. If it says "Click picture for more details"
above the product picture, you can click the image to take you to another page for more details. All prices are post on the product pages and can be found right next to the Add to cart link. When you click the Add to cart link for your selection, you will then be directed to the shopping cart page. Here you can see all of your cart selections totals along with the shipping options and cost. For further information on how to check out, refer to number one at the top of this page. [Back to top]
4.) What is an Order Confirmation and Proof? An "Order Confirmation" is basically a review of
the order that you submit and includes your complete order total including
shipping charges, stock availability and your estimated shipping time. For
engraving orders, a "Proof" is a scaled, black and white image of the engraving
layout as per the engraving instructions that we receive with the order. A proof
provides you with the ability to review and verify that your layout is
correct... before it is processed. ALL orders, with or without engraving, requires
an Order Confirmation /Proof approval before an order can be processed. This
procedure protects us and you the customer and it is therefore required for all
orders without exception. Order approvals must be done via email and must
be received using the same email address as the one used at the time of order. [Back to top]
6.) How long will it take to get my order? Once you place your order, we will process and email you
an Order Confirmation usually within 24 hrs (Monday thru Friday). Once you have reviewed your order confirmation and want to approve it, simply reply back to the email with your approval status as instructed on the order confirmation. When we have received your order approval, we will schedule your order into production which is usually completed within 3 to 4 working days (Monday thru Friday).
Time for shipping depends on the shipping option that you select. USPS Priority is normally 2-3 days and USPS Express is a one day service to most areas in the USA.
So for most orders...
the average order and confirmation email process is about 2-3 days.
Allow 3 - 4 days for scheduling and order processing (from the time we get your
order confirmation).
And if your shipping via US Priory, that will be 2 - 3 days delivery in
continental US..
This is an average of 7 - 10 work days from the day you place your order to the time you receive it.
Our goal is to provide the quickest service possible! Large orders will obviously take longer and will require additional lead time. For more details on our ordering process and expediting orders, please view our Services and Information page.
We do not have same day processing. Rush orders will require an expedite fee though our scheduling often restricts this capability. Selecting the Express shipping option does not imply your order will be expedited quicker but it will provide faster shipping. [Back to top]
7.) When will charges be applied for my order? As a part of the requirement for our Order Confirmation and Proof policy, we will NOT apply any charges until we get a final approval
via an emailed order confirmation from our customer first. Once an order is approved, we apply the charges and then run the order. (No orders are run until funds have cleared.) [Back to top]
8.) Can I call my order in over the phone instead of doing it online?
This site is an online service only. Sorry, we do not provide staff to handle phone orders. From our own experience, it simply takes too long to dictate and process order details over the phone. Fact is, you can place a complete order online in less than half the time it would take us to do it over the phone.
Many orders require information that cannot be provided over the phone. If you
have any questions, we are happy to speak with you. [Back to top]
9.) I tried to place my order using the shopping cart and had a problem...? On a rare occasion we do get informed that someone couldn't complete an order using our automated shopping cart system. Our shopping cart requires Active Scripting / Java Script to be enabled! If you do not have Java Script enabled, you will not be able to use our automated shopping cart.
It may be possible that you have another (unknown) setting or program on your system that is preventing you from being able to utilize this shopping cart.
Our shopping cart has been fully tested and verified to work with current versions of Internet Explorer, Mozzila Firefox, Safari & Netscape. Test are done using default settings as the browser was installed. Though we have thoroughly tested our site with all of the major browsers, we understand that glitches beyond our control will occur. In the event that you could not complete your order using our cart system, please try our html based order form. It is not automated and requires that you enter your item selections manually. Please use the following link to access our html order form. QPBLS HTML ORDER FORM
Additionally, if you did NOT complete the order form due to a problem with our shopping cart system, we would greatly appreciate it if you would take a moment to Contact Us Here and tell us what happened. [Back to top]
11.) Will you send my order information to a different email address? We use an automated system to help us process orders. When you place an order, the email address that you provide is "locked in" with our system as the identifier or signature for your order. As a security procedure we do not change email addresses on orders received nor will we send to multiple email addresses. [Back to top]
12.) How do I send in my image for engraving? / Can I email my image to you? There are a number of links on this site provided for you to
upload your image to us. You can see the "Send Image for Engraving" link in the left hand menu to access our image upload form.
Our online upload utility is the only method available for sending images to us.
Sorry, we do not have a public email address for sending images. Our online
upload form provides all of the necessary information and can even generate a
basic evaluation of digital photos. Simply follow the instructions on the upload form. Click here
to go to the upload image page. [Back to top]
16.) How can I tell what can be engraved on a product?
We specialize in personalized engraving. All products that are designated as engravable such as plaques for example will
tell you at the bottom of the product page
what can be engraved on the product(s) on that page. Look for the, "Laser Engraving Capabilities...
" section. It provides a YES or NO designation for three different groups
of what may possibly be engraved. These are:
1) Black & white, 2 color logos and line art images.
2) Text - Plain and artistic text
3) Photos, grayscale or multi color images.
NOTE: Products that are NOT engravable will NOT have a Laser Engraving Capabilities section at the bottom of the page. Only items designated as
engravable will or can be engraved. [Back to top]
18.) Can you provide suggestions for text or layout design for my engravable selection?
We really depend on our customers providing us the exact text, images and details for their engraving. There are simply too many possibilities for us to attempt creating layouts on our own for customers. It is kind of like looking through a 100 birthday cards till you finally find the one that just comes close to what you really want. Our job is to take the information that you provided and create an engraving layout from that for you. [Back to top]
20.) What kind of materials can you engrave? We commonly engrave Alder, Cherry and Walnut woods. We also can engrave on glass, stone, marble, leather, coated metals, anodized aluminums and some acrylics. Our lasers can NOT etch into the surface of aluminum or any other type of metal and therefore we can not engrave any bare metals. [Back to top]
23.) Do you do custom woodworking? Sorry, we do not offer any custom wood working services. We also do not manufacture the plaques that we sell and therefore the only sizes we have available are what we have posted on this site. [Back to top]
24.) Can you make a custom size puzzle box or other product that you offer?
We offer a lot of other selections on this site that are NOT made by us and are ONLY offered as
posted.
Quagmire Puzzle Boxes (Randal Gatewood) is dedicated to producing only his own unique puzzle box designs.
His puzzle boxes and secret boxes take many hours to design and prototype. Modifying or resizing these boxes would also take many
additional hours and in most cases would require building all new jigs. These puzzle boxes are very mechanical in nature. If you
are serious about wanting a custom size puzzle boxes made, we would require a
minimum order of 200 units. Only serious inquiries will be accepted. We will NOT
make one prototype at cost. We would require a minimum 50% deposit on the full batch
before any work would begin. Balance paid upon completions before shipping. Other requirements apply. [Back to top]
26.) How is my privacy protected? We do NOT sell or trade any customers information - ever! We greatly respect your privacy. We use SSL encryption for sending order information. Your critical data is sent only one time via SSL encryption to an off line POS database for order processing. Please click here QPBLS Policyfor further details. [Back to top]
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