General Product Limited Warranty  

The follow details the general warranty specifically for retail products available on this site
that are not made by us (Quagmire Puzzle Boxes) and that are not engraved. 

Warranty Statement:
All retail products are warranted against defects in workmanship and materials. If it is found to be defective or inoperable due to workmanship or materials you may return it within 15 days of delivery for an exchange or repair. Warranty applies to the original purchaser only and is non-transferable. Each and every box is carefully inspected and verified to work properly as intended at the time of shipping.

Limited Warranty Clarifications:
Materials: Does not include natural occurring grains, markings or colors of the wood (s).
Environment Conditions: Wood expands or contracts according to its environment. Mechanical wooden puzzle boxes that become unworkable due to their environmental conditions are not warrantable.

Items Under Warranty:
In the event a warranted selection is determined to be faulty within 15 days of purchase it may be returned in "as new" condition for exchange or repair.
1) If repairable it will be repaired and shipped back at no charge.
2) If not repairable and a replacement is available an exchange will be implemented and shipped at no charge.
3) If not repairable and no replacement is available a refund less shipping will be issued.

For any other warranted circumstances, at our discretion, a refund may be issued less a 15% recovery fee of the order total and minus shipping cost. We do not refund any shipping cost or return shipping cost. Refund will be processed when the item being returned has been received in “as new” condition (no damaged, scratches, dents, etc.). Refunds will be made only by crediting the original method of payment.

Returning a selection under warranty:
Before sending any item back to us please CONTACT US FIRST via our message form (see link below) and tell us why you want to return the item. If we determine it should be returned we will provide specific shipping instructions for you to return the item. Items sent to us without prior notification will not be opened and may be discarded. We do not accept or open any unsolicited packages due to liability reasons. Verification of original purchaser is required. Verification can be made by providing us a copy of receipt or by providing order number and the last 4 digits of the card used for the purchase. Any selection sent back to us from outside of the USA should have all customs, tariffs or other associated fees paid for upon shipping. Items being returned should be packed as well or better than as they were received. We can not be held responsible or liable for items damaged or lost in transit. You should consider tracking and insuring items being returned.

Shipping and Handling Requirements:
Click here to view shipping and handling policies and other requirements.

Contacting us: Click here for our message form.

See our Limited Edition Wooden Puzzle boxes here...

See our Unlimited Edition Secret Puzzle boxes & Trick boxes here...

Read more about Limited and Unlimited Edition Puzzle boxes here...