Office hours from 9:00 a.m. to 5:00 p.m.
Central Time - Monday thru Friday Click Here for Full Contact Information We welcome you're inquiries. ALL orders are taken online.
Our Laser Engraved Products Guarantee & Services:
1. All engraved products purchased here are 100% Guaranteed against defects in materials or errors in workmanship. If anything sold is defective or is not made to the
pre-approved engraving specifications, the item may be return (in
as new condition)
within 15 days of receipt and we will fully replace the item free of charge. Every item is inspected prior to shipping.
Returning any engraved selection under warranty:
Before sending any item back to us please CONTACT US FIRST via our message form
(see link below) and tell us why you want to return the item. If we determine it should be
returned we will provide specific shipping instructions for returning the
item. Items sent to us without prior notification will not
be opened and may be discarded.
We do not accept or open any unsolicited packages due to liability
reasons. Verification of original purchaser is required. Verification can
be made by providing us a copy of receipt or by providing order number and the last 4 digits of the card used for the purchase. Any selection sent back to us from outside of the USA should have all customs, tariffs or other associated fees paid for upon shipping. Items being returned should be packed as well or better than as
they were received. We can not be held responsible or liable for items damaged or lost in transit.
Please consider tracking and insuring items being returned.
Shipping and Handling Requirements:
Click here to view shipping and handling policies and other requirements.
QPB Laser Services (specific engraving details)
We are dedicated to customer
service and satisfaction! - Read here: Customer Satisfaction & Proofs in One Day
*We reserve the right to refuse work that is determined unsuitable or to be in bad taste.
1. Conditions on completed laser engraved selections:
QPB Laser Services guarantees to complete every engraving
per the customers pre-approved proof and specifications
and that each engraving is processed by trained
experience personnel using the best methods to produce
the best possible results. Our
proof approval process
ensures that we get every engraving right!
All engraved selections made to order cannot be restocked.
Engraved items that are completed to the customers
approved proof and specifications will not receive a refund or
exchange. Changes or modifications to an order after the
order has been completed is not permitted. QPB Laser Services
(QPBLS) may require proof of any errors or defects. It is
not possible for QPB Laser Services to predict or
warranty personal preference for items engraved per the
customers approved proof and specifications. QPBLS
cannot ensure that engraving results will meet the
customers expectations. This especially applies
to engraved
photographs because there are so many factors involved
with
engraving photos. These factors involve a multiple of possible characteristics
that we (QPBLS)
have very little to no control over. The customer assumes full responsibility
for the accuracy of their their submitted information,
to read the associated information pertaining to their
engraving order and to ensure that the content provided to QPBLS
is correct when placing the order and submitting the
final approval of the proof.
2. All engravable stock items - prices includes the image
processing, setup and engraving of one picture and any
capable text in the price posted. We do not charge for extra letters / characters or lines of text!
Just upload an image and then on the order form
there is a place to provide any text to included with personalized engraving.
There is no complicated calculations with detailed per character or per line cost. Some items may include extra engraving options for an additional cost. For collage engravings that involve more than one image
to be processed, there is a $15.00 charge for each additional image.
Digital graphics should be 300 dpi resolution and equal
in print size to that of the desired size of the
engraving. We will look at the image uploaded to us to
determine if meets requirements before processing. If we determine that it
does not meet the requirements we will send a
notification email. If the
image needs a real simple fix we may do it free of charge. If
the image requires extensive processing, graphic
restoration work
starts at $20.00 and up depending the time required to
accomplish the work. We will determine and provide
the cost of such work for approval. No work is done
without approval first. Click here for details about graphic requirements.
FAST Service... Most personalized orders are completed within 3 to 4 days of proof approval!!! All engravable selections includes the engraving of one picture and all able text.
*Choose from our Free Art Designs or plaque borders to enhance engravings! Engraving orders require a $30.00 minimum product purchase. ~ No minimum for orders without engraving! To view all engravable selections, please click here... Engravable Selections Gallery
QPB Laser Services Website Orders
(Also: view this link "SSL
& Customer Information".)
All orders should be made using our online order forms. Our order forms are designed to provide every option available and the ease of browsing through each option at leisure
to ensure selection accuracy. Ordering personalized items requires
far too many details to be handled over the phone and would take as much as 4 times longer
to accomplish on the phone than ordering online
using our order forms. Using the order form ensures that
all information provided is exactly correct and is the way
it is intended.
Because of the many details and options required for personalized orders,
we do not take any orders over the phone and therefore we do
not staff for taking phone orders. We welcome inquiries - please see our contact information at the top of this
page.
Order Confirmations & Proofs: ALL Internet orders
that require a proof and
confirmation before we can process the order. This
process is to additionally protect us and our customers. This is a FREE service that we offer our
customers. An Order Confirmation notification is emailed to
customer to provide a full review of order, the total cost
and a Proof image of engraving layout. This provides
customer with the
ability to confirm that they are satisfied with the proof
and terms
of their order.
A
"Proof" is a black and white picture of what the
engraving will look like. The proof approval process gives the
customer complete control of their engraving layout,
spelling, punctuation, spacing, etc..
The Order Conformation is sent
once order is verified by us (usually within one work day.
Monday thru Friday).
All
Order Confirmation & Proof require a response
from the customer before any work will begin! Again, we will not process
any order
until we receive a confirmation approval first.
This requires selecting the
option, " I approve this order" on the online
confirmation page.
Once approved, we will then process order ASAP with charges
executed accordingly. Receipt of sale is provided with order
when shipped.We can not guarantee that all proofs will get
sent out in one day though it is our intent to get every confirmation out within 24 hours of receiving it
during regular business hours.
Simple instructions are provided in the confirmation
email that explains the requirements of confirmation approvals.
Approvals must be done via the email link
provided.
Being an online business, the entire order process is
only conducted online
via email notifications and using our online approval links. We will not call
a customer for compliance. If we do not receive a
response after sending the first proof, we will send it one more time after a
couple of days. If we do not receive any response within two days after second proof
is sent, the order may be cancelled.
Order confirmations and proofs
for engravings are based on the initial details and information provided with
the order. Confirmations and proofs take time to process. When we send
out the first proof for approval, we anticipate
request for changes for such things as resizing a font or maybe repositioning of
the artwork. But if customer decides to make major changes such as submitting different text or
a different picture in place of that originally submitted, they will be
subject to a processing fee ranging from $15.00 to $30.00 based on the
details and time required to
re-process the new image and layout.
Note: The entire Order Confirmation & Proof process
will add a couple days to the process before an order can be processed.
All orders are scheduled
into production in the order that we receive proof confirmations
approvals and not based on when orders are placed.
Engraving Included:
Many of our stock items are posted with "Engraving Included". These items include our setup time, processing of one image (unless otherwise indicated), text layout and the actual laser engraving. Items posted as engraving included also are offered with no extra charges for additional letters or characters. This applies to an item as shown and displayed. For example: Stock items such as boxes that include engraving will be for one side, usually the top side, only. Any additional engraving will be subject to additional charges. Additional pictures or artwork will be subject to an $18.00 processing charge per instance. This
charge maybe waived contingent upon quantity ordered.
Laser Engraving Capabilities: (Technical applications are as follows)
Engravable area is 24" X 20", cylindrical engraving capable, laser cutting up to .500" (material dependant), items engravable up to approximately 40" in length depending on the article and requirements. We can laser engrave wood, wood veneers, plastic acrylic, marble, glass, ceramic, leather, anodized aluminum and more.
Odd shaped item(s) will most likely require custom jigs (fixtures or templates)
to be constructed to hold the items on the laser as it is
being engraved. Cost of such jigs must be determined.
Copyrights & Trademarks:
By submitting logos, art or any other images to QPB Laser Services, it is assumed that
you have the legal rights and/or legal permission and therefore you are authorizing QPB Laser Services to reproduced said images.
Customer / Provider of any copyrighted or trademarked
materials sent to us agrees to assume all and full liability
and legal cost for any legal actions or demands brought
against us (QPB Services) for having or using the
provided materials.
Lead Time Policy: Regular size orders for stock engravable items are almost always completed and shipped within
3 to 4 work days after we have the order confirmation approval. Order completion is dependant on order load, stock availability and size of order. During heavy order periods an average expected process time is approx. 5 working days. For all engraving request we ask as much
lead time as possible to complete the order. In all cases, we do everything we can to get orders out as quickly as possible. *Some items are posted with specific lead times.
Large engraving orders
and specialty items such as wooden
nickels and jigsaw puzzles are usually completed within 5 to 10 working days (Monday to Friday) after we have
received an approved order, depending on order load and size of order. Purchaser will be notified via email if their order will exceed 10 working days prior to beginning work.
Rush order charge may apply during peek busy periods. This charge is relative to cost incurred to get the work done and is required to be paid in full before work begins. Rush orders on demand will only be entertained for
"in stock item" orders. For 2 day rush orders add 25% and for next day jobs add 35%. These turn around times can only be reserved explicitly by QPB Engraving Services.
Keeping the schedule: When an order
is placed with a set expectation date,
the client is responsible to provide
all details and graphics in a timely
manner. In the event that a client does
not provide details or graphics to QPB
Laser Services in the time determined
necessary to process the order on time,
the client may be subject to charges
for compensation of overtime hours
required to complete the job on
schedule. All stock items are priced
with laser engraving included which is
based on running an order during
regular hours of operation. If
customer supplies any inaccurate
information that prevents QPB Laser
Services from processing the order, the
order will be rescheduled from the date
that accurate information is obtained -
regardless of previous scheduling
commitments. QPB
Laser Services cannot be held
responsible for late orders caused by
delinquent client responsibilities.
Items Mailed to us:
QPB Laser Services is not liable for the condition of any images, artwork or photographs that are sent to us, returned from us or otherwise lost in the mail or shipping.
Please, do not sent us any "valuable", "irreplaceable" or otherwise "one of a kind images" without prior notification and approval with QPB Laser Services. We suggest that you
only send a copy of the image.
If the photo is a one off, we strongly suggest getting it professionally copied. Send us the copy and you keep the original.
When mailing pictures, be sure to place cardboard or
other rigid material around photo to prevent damage to it
in transit.
Photographs that we receive creased or otherwise damaged may be deemed unusable for laser engraving and may require another picture sent. The time for digitally repairing images is not included in our product cost and will be subject to addition charges, if applicable. We may return images sent to us with the completed order.
Pricing and Posted Information:
Pricing and/or options are subject to change without notice.
All orders placed before a price change will retain the initial price before it was updated.
Special requested laser engraving that exceeds our standard operating procedures or method of operation maybe subject to an additional charge(s).
There is a minimum product purchase amount of $30.00 for
orders with engraving required.
(Not including shipping/ handling.)
Orders with no engraving required have no minimum order
amount
QPBs Secret Boxes
Wooden Puzzle Boxes
Keepsake Boxes
Wooden Card Boxes
Wooden Secret Boxes
Discounted Boxes
Games and Puzzles
Music Boxes
Black Marble Selections
Crystal Paperweights
Plaque Selections
Prestige Awards
